Should you need to speak to a customer service representative you can contact Teleflorist on 011 886 0956. The Teleflorist Contact Centre is open Monday to Friday from 7:30am to 4:30pm and on Saturday from 8am to 1pm. You can also use our website to communicate with us by emailing firstname.lastname@example.org.
Please call our contact centre on 011 886 0956 and one of our customer service representatives will be able to assist you.
Once you have chosen your flowers and any upgrades you will be taken to the checkout page. Below your listed items is a box where you can enter your discount code. Please note that once you have passed this page it is not possible to enter a discount code.
Of course! If you prefer to order by phone please call our contact centre on 011 886 0956 and one of our customer service representatives will gladly assist you in placing your order.
You are free to include an anonymous card message with any of our gifts though we will require your personal details for billing purposes.
You can pay for your order using the following methods:
Once you have placed your order you will be provided with a reference number and you will receive a confirmation email.
Your email receipt can be used as a VAT reciept.
Unfortunately as flowers are a perishable item we are unable to deliver to PO Boxes.
Should you require a confirmation of delivery please call our contact centre on 011 886 0956 and one of our customer service representatives will contact the delivering florist on your behalf.
Should your recipient not be at home at the time of delivery the florist will leave a calling card with contact details in order for your recipient to arrange a redelivery or collection.
Yes, but only fruit & gourmet baskets are allowed for patients in ICU wards.
Deliveries to cruise ships, airports and other transient addresses are sent at the customers risk. If you require a delivery to a transient address you should call our contact centre on 011 886 0956 prior to placing your order.
Before placing the flowers in a vase/container it is advisable to cut the stem of each flower with a sharp knife and remove about 2-3 cms from the end. Cutting with a knife as opposed to secateurs or scissors will create a larger area ensuring maximum uptake of water. It is also a good idea to remove any leaves, which will be below the water before placing in a vase.