FAQ

1. Contact Details

Should you need to speak to a customer service representative you can contact Teleflorist on 011 886 0956. The Teleflorist Contact Centre is open Monday to Friday from 7:30am to 4:30pm and on Saturday from 8am to 1pm. You can also use our website to communicate with us by emailing hugo@teleflorist.co.za.

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2. How do I amend an order?

Should you need to amend an order you have placed through our website, please call 011 886 0956 as soon as possible or by emailing hugo@teleflorist.co.za.

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3. I am having difficulty placing my order, what should I do?

Please call our contact centre on 011 886 0956 and one of our customer service representatives will be able to assist you.

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4. How do I use my voucher code?

Once you have chosen your flowers and any upgrades you will be taken to the checkout page. Below your listed items is a box where you can enter your discount code. Please note that once you have passed this page it is not possible to enter a discount code.

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5. Can I order by phone?

Of course! If you prefer to order by phone please call our contact centre on 011 886 0956 and one of our customer service representatives will gladly assist you in placing your order.

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6. Can I send my order anonymously?

You are free to include an anonymous card message with any of our gifts though we will require your personal details for billing purposes.

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7. What methods of payment do you accept?

You can pay for your order using the following methods:

  • Visa
  • Mastercard
  • Amex
  • Diner's Club
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8. How will I know that my order has been successful?

Once you have placed your order you will be provided with a reference number and you will receive a confirmation email.

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9. Can you send me a VAT receipt?

Your email receipt can be used as a VAT reciept.

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10. Can I send flowers to PO Boxes

Unfortunately as flowers are a perishable item we are unable to deliver to PO Boxes.

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11. Can I track my order to make sure that it has been delivered?

Should you require a confirmation of delivery please call our contact centre on 011 886 0956 and one of our customer service representatives will contact the delivering florist on your behalf.

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12. What happens if the recipient is not at home when the delivery is made?

Should your recipient not be at home at the time of delivery the florist will leave a calling card with contact details in order for your recipient to arrange a redelivery or collection.

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13. Can Teleflorist deliver to hospitals?

Yes, but only fruit & gourmet baskets are allowed for patients in ICU wards.

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14. Can I send flowers to a ship?

Deliveries to cruise ships, airports and other transient addresses are sent at the customers risk. If you require a delivery to a transient address you should call our contact centre on 011 886 0956 prior to placing your order.

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15. How do I care for my flowers?

Before placing the flowers in a vase/container it is advisable to cut the stem of each flower with a sharp knife and remove about 2-3 cms from the end. Cutting with a knife as opposed to secateurs or scissors will create a larger area ensuring maximum uptake of water. It is also a good idea to remove any leaves, which will be below the water before placing in a vase.

Vases/Containers -It is very important that the flowers are placed into a clean vase to prevent any bacteria affecting the flowers. Gerberas in particularly last longer when placed in a clean container.

Water -You may be surprised at the amount of water that flowers require to remain healthy. Add luke warm water to a vase/container as opposed to cold water from the tap. Keep the water topped up every 2-3 days should be sufficient. If you have used flower food do not throw the water away, just add to the existing water. If you receive a gift where the flowers have been arranged in foam (oasis) you can keep the arrangement fresh by adding water to the oasis every 2-3 days but be careful not to add too much or you make create some spillage. Place the arrangement on a place mat to ensure protect the underlying surface.

Flowers will last longer if they are displayed away from direct sunlight and draughty areas. (However if you want the flowers to open up quickly then placing the flowers in a warm room will speed this process up).

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011 886 0956
011 886 0966
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1pm Mon-Thu, 12pm Fri & 10am Sat
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